In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund may be possible. Please contact us (hi@dropclothsamplers.com) by October 21st with images and a description of the damage. Before a refund is possible, the defective product must be returned in its original condition and packaging. Shipping expenses are the responsibility of the customer. We are not able to refund shipping costs. Replacements will not be given for damages caused to packaging, only the supplies included.
If your package is taking longer than the estimated delivery time, please be patient! In the case of a lost package, please contact your local post office for assistance. Dropcloth Embroidery is not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. We will contact you immediately if your package is returned. The buyer must repay the shipping costs before the item can be shipped again.